Privacy Policy

Who we are

This website is operated by SHREE YADAV ELECTRIC SERVICE ("Aurora Lights", "we", "us" or "our"), a lighting experience center based in Rajkot, Gujarat, India. You can reach us at SHREE YADAV ELECTRIC SERVICE, Pride Universe, 2nd Floor, University Road, Opp. Jal Board Office, B/H Love Temple, Rajkot, Gujarat. Phone +91 98985 70045.

Information we collect

We collect only what we need to respond to you and run this website:

• Inquiry details you submit through our forms - such as your name, phone number, optional email, city, customer type, project type and your message.
• Communications you begin with us by phone, WhatsApp or email.
• Basic technical and usage data your browser sends automatically - such as device type, approximate region and pages viewed - used to keep the site secure and working.
• Cookies and similar technologies, as described in our Cookie Policy.

Why we use it

• To respond to your enquiry and provide lighting guidance.
• To coordinate a showroom visit or a project discussion.
• To maintain the security, performance and integrity of the website.
• To meet legal or regulatory obligations that may apply to us.

Our basis for processing

We process your information with your consent when you contact us, and where it is necessary to respond to your request or to pursue our legitimate interest in operating our business responsibly. Where the law requires consent for a specific purpose, we ask for it.

Data minimisation

We ask only for information genuinely needed for your enquiry. Please do not send us sensitive personal information, financial details or identity documents through this website - we do not require them here.

Service providers and sharing

We may use trusted service providers to host the website, deliver email and manage enquiries on our behalf. They may process information only to provide those services to us. We do not sell your personal information. We may disclose information where required by law or to protect our rights.

Data retention

We keep enquiry information only for as long as needed to assist you and for reasonable business record-keeping, after which it is deleted or anonymised. Specific retention periods are subject to confirmation and applicable law.

Security

We use reasonable technical and organisational measures to protect information handled through this website. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices and rights

Subject to applicable law, you may ask us to access, correct or delete the information you have shared, or withdraw a consent you previously gave. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

Children's privacy

This website is intended for a general adult audience and is not directed at children. We do not knowingly collect information from children.

Third-party links, maps and social media

Our site links to third-party platforms such as Google Maps, WhatsApp, Instagram and Facebook. Maps are loaded only after you actively choose to view them. Once you leave our site or load third-party content, that provider's own privacy practices apply.

Cross-border processing

Some service providers may process information outside India. Where this happens, we take reasonable steps for it to be handled consistently with this policy and applicable law.

Updates to this policy

We may update this policy from time to time. The current version, with its effective date, will always be available on this page.

Applicable framework

We aim to handle personal information consistently with applicable Indian data-protection law. The specific framework and obligations are subject to legal review.

Grievance / privacy contact

For any privacy question or request, please contact Grievance Officer at yadavelectric@gmail.com, or write to us at Pride Universe, 2nd Floor, University Road, Opp. Jal Board Office, B/H Love Temple, Rajkot, Gujarat.